Thank you for reaching out. We have strict quality control measures and GMP’s in place to ensure our sources are providing quality ingredients. We require all of our sources to provide COA’s on each batch before any ingredients are purchased. We go a step further by re-testing all hemp oil and concentrates at a third party lab (SD Pharm Labs). We also test our final formulated oils as well as do random test batches. I hope this answered your question! Thank you!

Thank you so much for the feedback!!! We are so happy you are enjoying our products!!

Oh no!!! Let’s fix that! Please send us an email with your order number so we can track your package: customercare@kbpecbd.com. Thank you!!

Hi Joe! I’m so sorry your buying experience was complicated!!! Unfortunately, we can only invoice via email for payment due to legal restrictions on the cannabis industry (even though we are hemp, and legal). Credit card institutions still refuse to work with us, however we are constantly applying to new merchants and are on the waiting list for beta testing programs with the credit card companies. Hopefully as laws change, we can simplify our process and make it a more pleasant buying experience.
Our customer service number should be listed on our website’s “Find Us” page. Our office hours are Monday-Friday, 9:00am-5:00pm, so if orders are placed over the weekend, an invoice will not be sent until Monday morning.
We truly appreciate your feedback and customer service is very important for our company, especially since we are a small business, so I will look into ways to streamline our communication so you can feel confident in our company!
Thank you,
Brooke Brun
Co-Founder/COO